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How 92dada Handles Your Personal Data

Your privacy is handled with care here at 92dada. This policy explains exactly what data we collect when you use your account, deposit via JazzCash or Easypaisa, or contact our support team — and how we keep that data secure.

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REACH OUR TEAM

Reach Our Privacy Team Directly

Privacy concerns and data access requests can come through a few different paths at 92dada. If you need a quick answer, live chat connects you to the team directly from your account dashboard. For a written record — especially if you are making a formal data access or correction request — email is the more reliable route. Either way, your query gets logged and routed to the person who handles privacy matters. Account settings also allow you to update some basic details without a formal request.

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Email Privacy Team

Send your data access or correction request to our dedicated privacy address. We aim to acknowledge your request within a reasonable period and respond substantively.

Live Chat Support

Start a live chat session from your account dashboard to raise a privacy concern. Our support team logs the query and routes it to the right contact internally.

Account Settings Path

Some data updates — like your registered phone number or email address — can be requested directly through your account settings before a formal privacy request.

DATA SECURITY PRACTICES

How We Protect and Retain Your Data

Data security is not a checkbox at 92dada — it is built into how the account system works. OTP authentication on login and transaction approval means your account access stays tied to your registered mobile number. Cookies are split into essential (required for the session) and analytical (optional), with browser-level controls available. Retention periods follow applicable local regulation, so data is not held longer than necessary. If you have questions about any of these practices, our support team can point you to the right contact.

Data Handling

Your account data is processed only for the purposes outlined in this policy — identity verification, transaction processing and platform access. No secondary use is made without your knowledge.

Cookie Management

We use session cookies to keep your login active and analytics cookies to see how the platform performs. You can turn off non-essential cookies through your browser at any time.

Account Security

Passwords and OTP codes are never stored in recoverable form. If you suspect your account has been accessed without your permission, contact our support team to lock it immediately.

Data Retention

Active account data is kept while your account is open. After closure, records required by applicable local regulations are retained for the minimum period that law specifies.

What We Collect and Why

92dada Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account at 92dada, we collect the identification details you enter during registration — your name, contact number, email address and any verification documents we may ask for. This data is used to confirm your identity, process your transactions and keep your account

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running correctly. Payment activity is also recorded. Deposits and withdrawals processed through JazzCash, Easypaisa or Raast are logged against your account to maintain accurate transaction records. We do not store your JazzCash or Easypaisa PIN, or your Raast credentials — those remain between you and your
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payment provider. What we hold is the transaction reference, amount and timestamp associated with each activity. We use session data and device identifiers to understand how you access the platform — whether through a mobile browser or the app. This includes standard browser cookies and similar
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tracking tools. You can manage non-essential cookie preferences through your browser settings at any time. We do not sell your personal data to third parties. Data may be shared with payment processors to complete your transactions, or with compliance partners where applicable law in your region
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requires it. Availability of the platform and data handling obligations depend on local law and eligible regions. Your account data is retained for as long as your account remains active. After closure, some records are kept for the period required by applicable regulations in your jurisdiction.
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You can request a copy of your data or ask us to correct inaccurate details by contacting our privacy team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Clearly

Privacy questions are common, and the answers often depend on specifics — whether you are asking about your personal data, your payment history or your account activity. Below are the questions we hear most, covering data access rights, what we store, how to request changes, and who to contact. If your question is not covered here, reach out via live chat or email and we will get back to you.

We collect your name, contact number, email address and verification documents during registration. Payment transaction references from JazzCash, Easypaisa or Raast are also recorded against your account.

No. We never store your payment app PIN or Raast credentials. What we keep is the transaction reference, amount and timestamp — your payment credentials stay with your provider.

Yes. Send a data access request to our privacy team via email or live chat. We will confirm your identity and provide a summary of the data we hold.

You can request corrections through your account settings for basic details, or submit a formal request to our privacy contact. We will verify and update the record within a reasonable period.

Once your account is closed, we retain only the records required by applicable local law or regulation. The exact period depends on your jurisdiction and eligibility under local rules.

We share data only with payment processors handling your JazzCash, Easypaisa or Raast transactions, and with compliance partners where local law requires. Your data is never sold.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 92dada Handles Your Personal Data

Reach Our Privacy Team Directly

Email Privacy Team

Live Chat Support

Account Settings Path

How We Protect and Retain Your Data

Data Handling

Cookie Management

Account Security

Data Retention

Your Privacy Questions, Answered Clearly

01 What personal data does 92dada collect when I open an account?

02 Does 92dada store my JazzCash or Easypaisa PIN?

03 Can I ask 92dada to show me the data it holds on my account?

04 How do I correct inaccurate details on my account?

05 How long does 92dada keep my data after I close my account?

06 Does 92dada share my data with third parties?

Privacy Policy

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